The terms that apply when you use the Trubair website or book installation, repair, maintenance and other HVAC services.
Last updated: 1 October 2026
These Terms and Conditions govern your use of trubair.com and any services provided by Trubair. By using our website or booking a service, you agree to these terms. If you do not agree, please do not use our website or services.
Trubair provides air conditioning installation, repair and maintenance, heating and heat pump services, ventilation and indoor air quality services, and commercial HVAC support. Service descriptions on the website are for general information; the exact scope of any job is set out in your quote or service agreement.
Quotes are valid for 30 days unless stated otherwise. Diagnostic visit fees are confirmed when you book. No chargeable work beyond the diagnostic visit is carried out without your approval. If additional work becomes necessary, we will stop and provide a revised quote.
Payment is due on completion of work unless a written credit arrangement or maintenance contract states otherwise. We accept cash, bank transfer and approved mobile payment methods. Late payments on business accounts may incur reasonable charges as set out in the relevant agreement.
We guarantee our workmanship for 90 days from the date of service. If a fault caused by our workmanship occurs in that period, we will return and correct it without additional labour charges. The guarantee does not cover misuse, power surges, physical damage, unrelated faults, or work carried out by others.
Parts and equipment we supply carry the manufacturer’s warranty. We will assist with registration and claims, but the warranty terms are set by the manufacturer. Customer-supplied equipment is installed on the basis that its condition and suitability are the customer’s responsibility.
To the maximum extent permitted by law, Trubair is not liable for indirect or consequential losses, including loss of business, profit or data. Our total liability for any claim relating to a service is limited to the amount paid for that service, except where liability cannot be limited by law.
You may use our website for lawful purposes only. You must not attempt to disrupt the website, gain unauthorised access, or misuse any forms. Content on the website, including text, graphics and logos, belongs to Trubair or its licensors and may not be reproduced without permission.
Cancellations and refunds are handled as described in our Refund and Cancellation Policy.
We may update these terms from time to time. The version published on this page at the time of your booking applies to that booking.
These terms are governed by the laws applicable where Trubair is registered and operates. Any disputes will first be addressed through good-faith discussion before formal proceedings.
Questions about these terms can be sent to:
Email: info@trubair.com
Phone: 01760-315934
Email: info@trubair.com
Phone: 01760-315934
