Straight answers about our services, pricing, repairs, maintenance and guarantees.
Browse by topic below. If your question is not here, our coordinators are happy to help.
3 common questions
We install, repair and maintain air conditioning, heat pumps and ventilation systems for homes and businesses, including split, cassette, ducted and multi-split equipment.
Yes. Every technician is trained in refrigerant handling and electrical safety, and all work is carried out under our business insurance.
We service and repair all major manufacturers’ equipment. For warranty work on very new units, we may advise contacting the manufacturer first.
3 common questions
Call us, email us or use the service request form on our contact page. We confirm a time window and the technician’s name before the visit.
Always. Chargeable work never begins until you have approved a written quote.
We accept cash, bank transfer and major mobile payment methods. Business customers can be invoiced.
3 common questions
Common causes include dirty filters, a blocked outdoor coil, low refrigerant from a leak or a failed capacitor. Our repair technicians test each possibility.
Usually a blocked drain line or tray, or ice forming on the coil. Switch the unit off and contact us to avoid damage.
Twice a year for most homes, and quarterly for heavily used or commercial systems.
3 common questions
Workmanship is guaranteed for 90 days. Parts carry the manufacturer’s warranty, and we help you register new equipment.
If a fault we repaired returns within the guarantee period, we return and fix it at no extra labour cost.
Yes. Every visit ends with a written service report showing the work done and readings taken.
Call or message us and a coordinator will answer it directly.
