Legal

Privacy Policy

How Trubair collects, uses, stores and protects your personal information when you use our website and HVAC services.

Last updated: 1 October 2026

1. Who we are

This Privacy Policy explains how Trubair (“Trubair”, “we”, “us” or “our”) handles personal information when you visit trubair.com, contact us, request a service or become a customer. We provide air conditioning, heating, ventilation and related HVAC services to residential and commercial customers.

By using our website or services, you acknowledge the practices described in this policy.

2. Information we collect

We collect only the information we need to provide and improve our services:

Contact details — name, phone number, email address and service address.
Service information — equipment type, problem descriptions, photos you send, access instructions and service history.
Transaction details — quotes, invoices and payment records. We do not store full card or mobile wallet credentials.
Website data — IP address, browser type, pages visited and referring pages, collected through cookies and server logs.
Communications — records of calls, emails and messages you exchange with us.

3. How we use your information

To respond to enquiries and provide quotes.
To schedule, carry out and follow up on service visits.
To issue invoices, process payments and manage warranties.
To send appointment reminders and service-due notices.
To maintain service records that help future technicians.
To improve our website, services and customer experience.
To comply with legal, tax and accounting obligations.

We will only send marketing messages if you have agreed to receive them, and you can opt out at any time.

4. Legal basis for processing

We process personal information where it is necessary to perform a contract with you, where you have given consent, where we have a legitimate interest in running and improving our business, or where we are required to do so by law.

5. Sharing your information

We do not sell or rent personal information. We may share it with:

Technicians and staff who need it to deliver your service.
Equipment manufacturers when registering warranties on your behalf.
Payment, hosting, email and IT service providers who process data on our instructions.
Professional advisers such as accountants and lawyers.
Authorities where disclosure is required by law.

6. Data retention

We keep customer and service records for as long as needed to provide ongoing service, honour warranties and meet legal and accounting requirements. Enquiries that do not lead to a service are deleted after a reasonable period. When information is no longer needed, it is securely deleted or anonymised.

7. How we protect your data

We use reasonable technical and organisational safeguards, including secure hosting, encrypted connections (HTTPS), access controls and staff confidentiality obligations. No method of transmission or storage is completely secure, but we work to protect your information and respond promptly to any incident.

8. Your rights

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct or delete it, object to or restrict certain processing, withdraw consent and request a copy of your data. To make a request, contact us using the details below. We may need to verify your identity first.

9. Cookies

Our website uses cookies for essential functions, analytics and performance. Please see our Cookie Policy for details and choices.

10. Third-party links

Our website may link to third-party sites such as maps or manufacturer pages. We are not responsible for their privacy practices and encourage you to read their policies.

11. Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date shows when it was last revised. Significant changes will be highlighted on this page.

13. Contact us

For privacy questions or requests, contact Trubair:

Email: info@trubair.com
Phone: 01760-315934

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