Trubair was founded by technicians who were tired of seeing the same problems over and over: brand-new units installed without a vacuum, refrigerant topped up instead of leaks being repaired, and customers left confused by vague bills. Too much of the industry was built around quick visits and repeat call-outs.
We set out to do the opposite. Every Trubair job starts with a real diagnosis and ends with a clear record of what was done. We would rather spend an extra twenty minutes finding a leak than come back next month to top up the gas again — because that is what we would want for our own homes.
That approach has shaped everything we do, from how we train new technicians to how we write quotes. The name itself is a promise: true air — honest service for the air you breathe every day.
“Fix it properly, explain it plainly and leave the place cleaner than you found it.”
The Trubair working standard
Our Values
What Guides Every Job
These are not slogans on a wall. They are the questions our technicians ask themselves before they pack up and leave.
Diagnose Before We Replace
Parts are only changed when measurements prove they have failed. Guesswork costs customers money.
Clear, Written Pricing
Every quote is itemised and approved before work starts. No hidden extras appear on the final bill.
Safety First
Correct isolation, refrigerant handling and working-at-height practice on every single visit.
Efficiency Matters
A well-maintained system can use noticeably less power. We set systems up to run lean, not just to run.
Continuous Training
Our team trains regularly on inverter controls, new refrigerants and heat pump technology.
Respect for Your Space
Shoe covers, dust sheets and a full tidy-up — we work as if it is our own home or office.
How We Work
A Process Designed Around You
Whether it is a simple service or a multi-room installation, the steps are the same — so there are never surprises.
01
Listen and book
We ask about the symptoms, the system and access so the right technician arrives with the right parts.
02
Inspect and measure
Pressures, temperatures, airflow and electrical readings are taken before anything is touched.
03
Explain and quote
You see what we found, the options available and a fixed price for each.
04
Complete the work
Repairs or installation are carried out neatly, then the system is tested under real load.
05
Record and follow up
You receive a service report and we check in afterwards to make sure everything is right.
Behind the Scenes
A Coordinated Team, Not Just a Van
Behind every technician is a service desk that confirms appointments, sends reminders and tracks warranties. When you call, you speak to a coordinator who understands HVAC — not a call centre reading a script.
Our coordinators keep a history of every system we look after, so the next technician knows exactly what was done last time, which parts were fitted and when the next service is due.
Appointment reminders before every visit
Service history kept for every system
Warranty registration handled for you
Who We Help
Homes and Businesses of Every Size
Our technicians are equally comfortable in a family living room, a busy restaurant kitchen or a plant room.
Homes & Apartments
Bedroom splits, living-room units and whole-home ducted comfort.
Offices
Cassette and ducted systems that keep teams productive all day.
Retail & Restaurants
Reliable cooling for customers, staff and stock.
Server & Equipment Rooms
Precision cooling that protects critical equipment around the clock.
Ready to work with a team that explains things properly?
Book a visit and see the difference a careful technician makes.